Terms & Conditions
Anglia Healthcare & Mobility products are of the highest quality, sourced from leading worldwide manufacturers.
Our showroom is located at :
5 Cirrus Court
Monday - Thursday: 10am - 5.00pm
Saturday & Friday : 10am - 4pm
Sunday & Bank Holidays : Closed
How to Order
Orders can be placed online through the website or by telephone. When placing an order for products it is important to have all the correct information. Whilst we stock a large range of products and growing on our website, it is impractical for us to hold all items in stock at our showrooms and warehouse, and as such we may need to order the relevant item in for you. If you have seen an item on our site and you order through our showrooms, please bear in mind we will have to order this in as a specialist item, and you will be required to pay for the item in advance.
All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
If any item you have chosen is unavailable, we aim to contact you via your e-mail address or phone within 5 working days. All orders are subject to availability.
Before placing any orders please ring us to check availability and delivery times.
Payments We accept Visa and MasterCard. We do not take orders from outside the UK or in any currency other than pounds sterling.
If you do not wish to pay online, you may send your card information via phone, fax or by post.
Please note that no products will be dispatched until you have paid with clear funds in full. (including any postage).
Covid-19 - Due to current situation with Covid -19, some of our delivery times have been extended, please ring and check delivery time before placing your order.
Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
For all orders 20% VAT is added automatically unless you have declared VAT exemption on available items
If you meet the criteria and filled he VAT exemption form, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without VAT exemption form will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact our Sales Team on 0800 042 42 45 and a member of staff will gladly advise you.
If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.
Under these circumstances, Anglia Healthcare reserves the right to demand that you pay the VAT amount that is due.
Your rights to return goods are protected under the EU Distance Selling Directive.
To exercise this right, you must notify us initially by Telephone & in writing by email to: firstname.lastname@example.org or by post to: Anglia Healthcare & Mobility Ltd, 5A Cirrus Court, Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL
The goods must be returned at your cost within 7 days of the date of your notification to us that you wish to return the goods. You should take out enough postal insurance to cover their value when returning goods. Anglia Healthcare & Mobility will not take any responsibility if the goods are damaged when you are returning back to us. Your refund will be paid within 30 days. Our Administration Charges for the return of goods are listed below.
Alternatively Customers can return their orders themselves at our premises, in all instances a Returns form & Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Where goods are made to order or ordered specifically for example Stairlifts, home lifts, Power chairs, lift and reclining chairs/beds, and products which for Health & Safety and hygiene reasons cannot be returned for example all Upholstered items, Incontinence products, Toilet seats, Frames,Wheelchair cushions, Commodes, Bed protectors, Bath lifts, Mattresses, or anything else that comes into bodily skin contact will not be refunded due to Health and Hygiene And anti MRSA / Virus. All goods specially ordered or made to order can not be returned or cancelled and must be paid in full prior to delivery.
All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Anglia Healthcare & Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Anglia Healthcare & Mobility.
Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 7 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send our technician to your premises to collect the goods at a convenient time. This will be at a cost of £95.00 and will be within 14 days of receipt of confirmation of your cancellation.
If your product is damaged you MUST advise us on the sameday of delivery/receipt of your goods. After this time, we are unable to claim from our carriers.
We cannot deliver to hotels and third parties. We cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us.
If nobody is available to sign for your parcel then a card will be left at the address. You can then arrange delivery for another day or collect your goods from your local depot.
Once your order has been processed the delivery address for that order cannot be changed.
We are also unable to redirect your order once it has been processed. For these reasons, please supply us with a delivery address where you know somebody can sign for your parcel.
You must order with engineered delivery option for any large items (over 40 kg, i.e., Scooters, chairs, beds etc)
We can only send smaller items by our couriers.
20% restocking charge will apply to all orders cancelled or returned.
All the items in our online shop have a manufacturer's warranty which is passed directly to the customer. We have no control over the terms of the warranty. If your product is faulty on delivery we will refund the purchase, subject to our returns policy.
Are there any conditions or limitations on the warranty?
Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty cover only personal uses, as opposed to business uses, of the product. If there are multiple users of the product then we would not cover any product faults.
Your manufacturer's warranty and Anglia Healthcare & Mobility guarantee is invalidated if you have made modification to the product, misuse of the product or if the product is vandalised.
Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials. Anglia Healthcare & Mobility are not responsible for any such variations, including but not limited to the following:
Product colour and shade may vary from one manufacturing batch to another. Fabric patterns are not matched unless stated on labelling. Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.
We reserve the right
to make any changes to product specifications and any other changes where
Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.
The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling.
The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to you separately.
The price of the
Goods is exclusive of VAT.
The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Anglia Healthcare & Mobility stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Anglia Healthcare & Mobility stores are under no obligation to honour any online price or promotion that differs from the in-store price.
Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last.
Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket.
Price Match Policy
highly competitive prices for all our products, with our team regularly checking
them against other competitors. If you find another competitor offering a
better price for the same individual product sold with the same service
conditions, please let us know we will endeavour to price match.
GDPR is a European privacy law that replaces the 1995 Data Protection Directive. It marks the biggest change in data protection in 20 years. From the 25th May 2018, all UK and EU businesses will have to handle your data in compliance with GDPR. More specifically, it is Regulation (EU) 2016/619 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
With the explosion of the internet, more and more data is being created and stored all over the world. GDPR has been introduced to try and keep up with the phenomenal growth in data and is designed to make use of your personal data more transparent and put you in control. Fundamentally, everyone has a right to know how their personal data is used and the right to erase it. Anglia Healthcare & Mobility has always taken personal data seriously and has never sold it to third parties. This means we're really happy to see this change in the law and we will be compliant with it.
What is Personal Data?
Your personal data is any information that relates to you - like your name, where you live and your contact details
Under GDPR you have new rights which include:
The right to be forgotten - this is where any information we or our data processors hold is erased. We can erase everything except what we need to keep for UK Legal Purposes (e.g. proof of invoice and any VAT Relief claims)
The right to object - for example, if you don't want to receive our email newsletters or don't like the way we're administrating your data, you can object to it
The right to rectification - under GDPR, you can ask to update your personal data if it is incorrect or incomplete
The right of access - this is where you have the right to know how your data is being used and why
Anglia Healthcare & Mobility Confirm that We do not share your information with any third party or use for any marketing activities.
What does Engineered Delivery & Installation includes :
1) Delivery by our qualified engineer.
2) Full Demonstration of the product on delivery.
3) Full assembly of the product including installation of the batteries.
4) Disposal of all packaging.
What is included with your purchase when you buy from one of our stores:-
1) Selection of 1000's of products to choose from.
2) You are able to "try before you buy" in a very homely and comfortable environment.
3) Experienced product adviser to assist you in selecting your product.
4) You are offered a varied choice of products before making your selection.
5) Your warranty is with our store (Not manufacturer warranty only) and our workshop engineer is available for any service and repairs requirements during the warranty or after.
6) Free Engineered delivery for all larger items by our own engineers (i.e. large scooters, Lift & Recline chairs, Beds) within 20 miles of our stores.
7) Three free home callouts included for all above larger products within 20 miles of our stores.
8) Full Demonstration of the product on delivery.
9) Full assembly of the product including installation of the batteries.
10) Disposal of all packaging.
11) Free battery test "for life" in our own workshop.
If you feel you have been treated unfairly or that your experience was unsatisfactory please contact us immediately so that we can try and help you. Please write to:
Anglia Healthcare & Mobility Ltd,
5A & 5 Cirrus Court
If you are still not satisfied please put your complaint in writing to Managing Director