Terms & Conditions

Anglia Healthcare & Mobility products are of the highest quality, sourced from leading worldwide manufacturers.

Our showroom is located at :

5A Cirrus Court

Glebe Road

Huntingdon

Cambridgeshire

PE29 7DL

Opening Hours:


Monday - Thursday: 10am - 5.00pm
Friday - Saturday: 10.00am - 4.00pm.

How to Order

Orders can be placed online through the website or by telephone. When placing an order for products it is important to have all the correct information. Whilst we stock a large range of products and growing on our website, it is impractical for us to hold all items in stock at our showrooms and warehouse, and as such we may need to order the relevant item in for you. If you have seen an item on our site and you order through our showrooms, please bear in mind we will have to order this in as a specialist item, and you will be required to pay for the item in advance.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Availability

If any item you have chosen is unavailable, we aim to contact you via your e-mail address or phone within 5 working days. All orders are subject to availability.

Payments We accept Visa and MasterCard. We do not take orders from outside the UK or in any currency other than pounds sterling.

If you do not wish to pay online, you may send your card information via phone, fax or by post.

Please note that no products will be dispatched until paid for in full (including any postage).

VAT Exemption

Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.

For all orders 20% VAT is added automatically unless you have declared VAT exemption on available items

If you meet the criteria and filled he VAT exemption form, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without VAT exemption form will incur the VAT charge, which will be highlighted clearly to you through our shopping calculator. Should you have any queries please contact our Sales Team on 0800 042 42 45 and a member of staff will gladly advise you.

If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied.

Under these circumstances, Anglia Healthcare reserves the right to demand that you pay the VAT amount that is due.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

To exercise this right, you must notify us initially by Telephone & in writing by email to: sales@angliahealthcare.co.uk or by post to: Anglia Healthcare & Mobility Ltd, 5A Cirrus Court, Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL

The goods must be returned at your cost within 7 days of the date of your notification to us that you wish to return the goods. You should take out enough postal insurance to cover their value when returning goods. Anglia Healthcare & Mobility will not take any responsibility if the goods are damaged when you are returning back to us. Your refund will be paid within 30 days. Our Administration Charges for the return of goods are listed below.

Alternatively Customers can return their orders themselves at our premises, in all instances a Returns form & Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Where goods are made to order for example Power chairs, lift and reclining chairs/beds and products which for Health & Safety and hygiene reasons cannot be returned for example Incontinence products, Toilet seats, Frames, Bed protectors, Bath lifts or anything else that comes into bodily skin contact will not be refunded due to Health and Hygiene And anti MSRA / Virus.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Anglia Healthcare & Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Anglia Healthcare & Mobility.

Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 7 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send our technician to your premises to collect the goods at a convenient time. This will be at a cost of £80.00 and will be within 14 days of receipt of confirmation of your cancellation.

Administration Charges

20% restocking charge will apply to all orders cancelled or returned.

Warranty Information

All the items in our online shop have a manufacturer's warranty which is passed directly to the customer. We have no control over the terms of the warranty. If your product is faulty on delivery we will refund the purchase, subject to our returns policy.

Are there any conditions or limitations on the warranty?

Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty cover only personal uses, as opposed to business uses, of the product. If there are multiple users of the product then we would not cover any product faults.

Your manufacturer's warranty and Anglia Healthcare & Mobility guarantee is invalidated if you have made modification to the product, misuse of the product or if the product is vandalised.

Descriptions

Every effort is taken to ensure that the product supplied corresponds as closely as possible to the pictures illustrated on our website and catalogue but they may vary due to unique and characteristic, variations of materials. Anglia Healthcare & Mobility are not responsible for any such variations, including but not limited to the following:

Product colour and shade may vary from one manufacturing batch to another. Fabric patterns are not matched unless stated on labelling. Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

We reserve the right to make any changes to product specifications and any other changes where necessary.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

Pricing

The price of the Goods is the price set out on the Website. All prices are shown in Pounds Sterling.

The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to you separately.

The price of the Goods is exclusive of VAT.

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The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Anglia Healthcare & Mobility stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Anglia Healthcare & Mobility stores are under no obligation to honour any online price or promotion that differs from the in-store price.

Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last.

Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket.

Price Match Policy

We set highly competitive prices for all our products, with our team regularly checking them against other competitors. If you find another competitor offering a better price for the same individual product sold with the same service conditions, please let us know we will endeavor to price match.

Complaints Procedure:

If you feel you have been treated unfairly or that your experience was unsatisfactory please contact us immediately so that we can try and help you. Please write to:

Customer Services

Anglia Healthcare & Mobility Ltd,

5A Cirrus Court

Glebe Road

Huntingdon,

Cambridgeshire

PE29 7DL

If you are still not satisfied please put your complaint in writing to Managing Director